Supporting a sector experiencing profound changes
- Advisory
- Coaching
- Training
Our activities focused on different themes:
Challenge
Strategic context of the organization
A period of corporate restructuring in the company in a retail sector that must reinvent itself in the face of major changes (digitalization, changing consumption patterns, soaring inflation, etc.)
Type
-
Grande distribution
-
15 sites Wallonie et Luxembourg
-
1600 employés
-
Groupe européen
Ressources
Equipe de consultants, coaches et formateurs
Time
5 ans
Problems
01
Performance
The sales performance of the different stores varied significantly
02
Motivation
Some employees were struggling to keep up with the pace of the changes
Solutions
Thanks to an integrated approach (consultancy + training + coaching), we were able to work in depth and focus on all areas, such as values and behaviors.
1
Management training for supervisory staff
2
On-the-job coaching e.g. team briefing techniques, planning, etc.
3
Customer orientation workshops
4
Individual coaching for managers (L-1, L-2, L-3)
5
Supporting the management committee
6
Digital communication tools to support the changes
Results
Benefits
- Thanks to this continuous development approach, we were able to witness the fruits of this in-depth cultural restructuring in the company.
- Over 10 years, the management and communication methods clearly improved.
Today, our focus is on monitoring and providing support for the strategic decision-making process. We also run training courses that help employees adopt automatic behaviors (reception, management of difficult situations, etc.).
